FAQ's

IS MY INFORMATION SECURE?
Yes. At THE LUXE BASE your privacy and security are important to us. Our secure online checkout system is provided by PayPal.
 
DOES THE LUXE BASE GUARANTEE AUTHENTICITY?
Before any item is posted to the website, it is reviewed and authenticated to ensure authenticity.
We are also proudly verified by Entrupy.

 

DOES THE LUXE BASE ACCEPT RETURNS?
In accordance with our General Terms and Conditions, items bought from THE LUXE BASE are neither reimbursable, not exchangeable. To avoid disappointment, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s). If you are not pleased with your item, you are able to re-list the item for sale. Please contact us at The Luxe Base to find out how.  
 
CAN I CANCEL MY ORDER?
No. All sales once confirmed are final and can not be cancelled. Please refer to our RETURNS POLICY.
 
WHAT FORMS OF PAYMENT DOES THE LUXE BASE ACCEPT?
  • MasterCard

  • Visa

  • PayPal

 HOW DOES THE LUXE BASE DETERMINE SALE PRICES?
THE LUXE BASE research comparable items and consider the retail value of each item, the condition, rarity, and current fashion trends. Other considerations when pricing are our own record of sales and auctions.

 

DOES THE LUXE BASE CHARGE FOR SHIPPING?
The Luxe Base only charges shipping for international postage. Delivery is calculated on size and weight of the product. At Check-Out your postage will be calculated.

 

WHO IS RESPONSIBLE FOR CUSTOMS FEES AND TAXES?
You as the customer will be responsible for any duties and taxes imposed by your country upon delivery of your item, THE LUXE BASE does not have any foresight in regards to the potential fees. All items will be declared at full purchase price when shipped outside of Australia.

 

WHAT DOES THE LUXE BASE DECLARE ON INTERNATIONAL SHIPPING FORMS?
We love our international buyers, unfortunately due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
 
WHEN WILL MY ITEM(S) BE SHIPPED?
Items are generally shipped within 2 business days following receipt of payment and approval. Deliveries are based on business days (Mon-Fri except Holidays).